Our reception is open from 7am to 10pm, we do not have a night shift.

By making a reservation, you accept the conditions listed below and next to each rate.

1. When you make a reservation, you accept all the conditions displayed during the reservation process. You will find the cancellation conditions and any other conditions (relating to supplements, additional beds, breakfast, parking, opening and closing times, services, etc.) on our website, during the reservation process, in the conditions and in the confirmation email. If you need more information, you can contact us at our email: info@vecchiaoliviera.com.

2. Some reservations cannot be cancelled free of charge, while others can only be cancelled free of charge before a deadline. In the event of cancellation of the reservation or no-show, the cancellation/no-show cost and any refund will depend on the conditions chosen during the reservation and reported in the confirmation email.

3. If you book with a credit card and prepayment, the Hotel may cancel the reservation without notice if it is unable to charge on the specified date. It is your responsibility to ensure that your debit/credit card details are correct and that there are sufficient funds in your card.

5. If you book with a credit card as a guarantee, the Hotel may cancel your booking without notice if it is unable to pre-authorise on the date specified. It is your responsibility to ensure that your debit/credit card details are correct and that there are sufficient funds in your card.

6. If you book with advance bank transfer, the Hotel can cancel the reservation without notice if the amount is not credited within 5 days from the date of booking. It is your responsibility to ensure that the transfer arrives by the correct date.

7. If you are concerned that you will not arrive by the check-in deadline, please contact the Hotel and let them know when you expect to arrive. It is your responsibility to ensure that you are punctual and, if you are not, the Hotel does not guarantee that you will be able to check in after the deadline specified in your confirmation. If you are not punctual and the Hotel is unable to accommodate a late check-in, the reservation will be considered a no-show and the applicable costs will be charged. If you are not punctual and the Hotel is available to accommodate a late check-in, the service is subject to charges and in any case late check-ins are not carried out after midnight.